Shipping and Returns

Shipping
Our shipping policy is simple.
Flat rate shipping: $0.99 per item. For example, if you purchase two soaps of the same kind or two soaps of a different kind, the shipping cost is $0.99 x 2 bars = $1.98
Free shipping: If your order is over $35 (before tax), your order qualifies for free standard shipping.

We usually ship items within 1-2 business days.


Returns
Our return policy lasts 21 days from the date your order is received. If 21 days have elapsed since your purchase, unfortunately we will not be able to offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for shipping the items safely back to us (please see below for our “satisfaction policy”). Of course, if we made a mistake and sent you the wrong item(s), Maatee will pay for the return shipping. NOTE – if original shipping package is unopened then you might be able to have the item(s) shipped back to us for free – but that is determined on a case to case bases. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Please contact us using this form to initiate the return and we will send you instructions on the return procedure.

Your Name (required)

Your Email (required)

Order Number (required)

Brief Description (required)


Exchanges
We only exchange or replace items if they are defective or damaged. If you need to exchange it for the same item or item of the same price, contact us using the form below.

Your Name (required)

Your Email (required)

Order Number (required)

Brief Description (required)


Your satisfaction is important to us
We believe our customers are part of our Maatee community that share our values and commitments to each other and Mother Earth. If you are not happy with your product(s) please contact us using the form below and we will try our best to make it right. We appreciate your business.

Your Name (required)

Your Email (required)

Brief Description (required) - if relevant please include order number

Note: We reserve the right to change our policies at any time without notice.

Questions About These Policies
If you have any questions about our policies, please contact us.

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